Finding the Right Answer Fast
We have organised this FAQ around the questions that come up most — account setup, local wallet deposits, withdrawal steps and how to reach us when something is not clear. If you deposit via Nagad or Rocket, the process differs slightly from bKash, and we explain both below. For account issues, the fastest path is usually live chat during staffed hours; for
payment queries, check the transaction reference in your wallet app first. We do not cover every edge case here, but we cover the ones that matter to most people in Bangladesh. If your question is not listed, our support team is reachable directly. Keep your account number and wallet reference handy before you contact us — it speeds things up considerably. Sections
below are grouped by topic so you can skip straight to what you need.
- bKash Deposits
- Nagad Transfers
- Rocket Payments
- Account Recovery